Giraffe partners with Merchants to help them recruit up to 600 call centre agents in Johannesburg

The call centre industry represents a bright spark in an otherwise gloomy South African business environment. Having an English-speaking workforce and being in a similar time-zone to the UK has always made South Africa an attractive outsourced call centre destination. The recent rand depreciation has enhanced the appeal.


Giraffe is pleased to announce a deal with Merchants, one of South Africa’s largest call centres, to support their call centre agent recruitment efforts.


Merchants is one of South Africa’s leading call centre firms, with customers such as Vodacom and South African Airways, as well as a growing base of major international clients including UK supermarket ASDA. Merchants’ rapid growth has resulted in increased demand for qualified call centre agent candidates to join their call centres. However, sourcing, screening and recruiting the right candidates has been challenging and time-consuming for the company. After running a successful pilot last year, Merchants has decided to partner with Giraffe to recruit up to 600 call centre agents during the first half of 2016.


Commenting on the deal, Chantel Naidoo, Recruitment Manager at Merchants asserted, “Giraffe’s automated recruitment service is extremely streamlined and efficient. By partnering with them we hope to build a pool of quality candidates to place into our business units at very short notice.”


Shafin Anwarsha, Giraffe’s Head of Product, expounded, “Merchants is a great employer and continues to provide good job opportunities in an otherwise challenging job market. Giraffe is delighted to work with Merchants to support their ambitious growth plans.”


Giraffe’s mobile recruitment agency service is the fastest, cheapest way for businesses to recruit medium-skilled workers and the easiest way for jobseekers to connect with opportunities. Since launching their mobile recruitment agency service in Johannesburg, Pretoria and the broader Gauteng area in early 2015, Giraffe has attracted over 75,000 jobseekers, invited over 10,000 for interviews and placed jobseekers with hundreds of employers. Giraffe plans to expand its low cost recruitment services to Cape Town, Durban and the rest of South Africa during 2016.

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