Opportunity
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Customer Advisor in Cape Town City Centre

Capita South Africa is able to offer clients the best of UK Group experience coupled with years of domestic experience having been involved in multiple offshore transitions to South Africa including O2 of circa 1000 seats. The business operates at international standards and has obtained various accreditations and certificates (ISO9001:2008, ISO14001:2004, ISO18001:2007, ISO22301:2012, ISO27001:2005) to ensure its international customers have continuity in operating standards and as a quality focused business it offers service without compromise to customer experience or customer brand. To date they have more than tripled their client base (7 clients) and created over 1 000 jobs in less than 12 months with around 1500 FTE, this way showcasing their capability to deliver to client expectation. Capita South Africa has also been recognised by the industry for truly making a difference and their commitment to their people by receiving the following awards at the BPeSA Annual Awards event: Job Creation - for the highest number of jobs created in the SA BPO industry during 2014; Community Spirit - for making a difference in the community and environment; Support Service Individual – for their investment in skills development; and Best Outsourced Contact Centre 2013. Capita South Africa, offers a tried and tested solution and a safe pair of hands to its clients.

Role Description

CapitaSa is looking for dynamic and vibrant individuals to join our world-class call center as a Customer Experience Advisor. We need self-motivated individuals with a flair for customer service to provide a professional and effective customer experience to our clients by addressing with their queries and assisting in facilitating and managing queries and concerns. You will be required to handle customer service queries in a manner that limits brand damage, meets the ever-changing customer needs

Minimum Requirements

  • Clear ITC record
  • Clear Criminal record

OVER AND ABOVE YOUR BASIC SALARY, YOU GET:

  • Shift Allowance
  • Weekend Hero Bonus
  • Excellent monthly performance bonus of up to 20% of basic salary
  • Primary Healthcare after probation

Benefits

  • Medical Aid
  • Performance Bonus
  • Pension
  • Training

Work Hours
  • Monday - Friday: 9:00am to 10:00pm
  • Saturdays: 9:00am to 10:00pm
  • Sundays: 9:00am to 10:00pm

Salary
Market related + benefits

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