Opportunity
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Customer Service and Sales Agent in Cape Town

EXL Service is a leading operations management and analytics company. EXL offers insurance, banking, financial services, utilities, healthcare, travel, transportation and logistics services;The company is headquartered in New York City with more than 27,000 professionals in locations throughout the United States, Europe, Asia, Latin America and South Africa.

Responsibilities
  • Escalation/complaint handling and delivering results as per SLA targets
  • Shifts are rotated in between the hours mentioned below
  • Attrition management
  • Manage Australian Insurance voice processes within Sales & Service
  • Ensure customer satisfaction and voice quality on calls

Benefits:

  • Medical Aid
  • Performance Bonus
  • Pension

Work Hours:
  • Monday - Friday: 10:00pm to 2:00pm
  • Saturdays: 10:00pm to 2:00pm
  • Sundays: 10:00pm to 2:00pm

Salary
Commission + Benefits

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