Opportunity
Giraffe logo picture - 947

Customer Success Consultant in Rosebank

DocFox is a fast growing South African Fintech company, providing Software-As-A-Service solutions to the Financial Services, and related industries. Our software automates the FICA process and enables a seamless customer on-boarding process and ongoing risk rating to identify bad actors.

Role Description

• Educate customers on relevant functionality and content resulting in increased usage and product adoption

• Assist customers in resolving any product issues or concerns

• Perform issue identification, communication, and resolution for moderately complex issues

• Bring innovative approach to client onboarding within the prescribed time frames

• Communicate effectively and efficiently via phone, email and in-person meetings

Benefits

  • Performance Bonus
  • Travel Allowance
  • Training

Work Hours
  • Monday - Friday: 8:00am to 5:00pm

Salary
R15,000 - R25,000 pm

Copyright © 2019 Giraffe