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MI/ Workforce Manager in Cape Town

EXL is a Business Process Solutions Company. We integrate operations management services, analytics and technology/ platforms to deliver immediate results and long-term business impact. We work as a strategic partner to help our clients simplify and streamline business operations, improve corporate finance, manage compliance, create new channels for growth, and better adapt to change. Headquartered in New York, EXL has more than 28,000+ professionals in locations throughout the United States, Europe, Asia, Latin America, and South Africa.

Role Description
  • Ensuring adherence to the forecasted schedules provided by the client
  • Staffing and scheduling would need to be managed in line with the requirements of the forecasts
  • Work and manage night shift contact centre environment is a mandatory requirement
  • Creating daily capacity planning and aligning leave management
  • Daily coordination with the WFM team in order to effectively adjust required schedules and report out the capacity utilisation
  • Creating mitigation plans for capacity risks


  • Medical Aid
  • Performance Bonus
  • Pension

Work Hours
  • Monday - Friday: 10:00pm to 2:00pm
  • Saturdays: 10:00pm to 2:00pm
  • Sundays: 10:00pm to 2:00pm

Competitive & Market Related

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